Privacy Policy

VectorELab respects your privacy and is committed to protecting the information you share with us when visiting our website, creating an account, placing an order, joining our updates, or contacting our support team.

Information We Collect

We may collect personal information such as your name, email address, billing address, shipping address, phone number, account details, order history, and payment-related information processed through secure third-party payment providers.

We may also collect technical information such as browser type, device information, IP address, pages visited, referral sources, and website interaction data through cookies or similar tracking tools.

How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Create and manage customer accounts
  • Provide customer support
  • Send order updates and shipping information
  • Improve website performance and user experience
  • Share product updates or promotional messages when permitted
  • Help protect against fraud, misuse, or unauthorized access
  • Maintain internal records and business operations

Research-Use Product Context

VectorELab products are presented for research purposes only. Any product information, order activity, or customer communication is handled within that research-use context and should not be interpreted as medical, wellness, treatment, or personal-use guidance.

Cookies and Tracking

Our website may use cookies to improve browsing, remember preferences, analyze traffic, support account functions, and improve website performance. You can adjust cookie preferences through your browser settings, although some site features may not work properly without cookies.

Payment Information

Payments are processed through secure third-party payment providers. VectorELab does not store complete payment card details on its servers. Payment information is handled according to the policies and security practices of the payment processor used at checkout.

Email Communications

If you subscribe to VectorELab updates, you may receive emails about research-use products, company updates, product availability, or related information. You may unsubscribe from marketing emails at any time using the link included in the email.

Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers who help us operate the website, process payments, fulfill orders, manage shipping, provide customer support, or analyze website performance.

We may also disclose information when required by law, legal process, fraud prevention, security protection, or enforcement of our policies.

Data Security

VectorELab uses reasonable administrative, technical, and operational safeguards to help protect customer information. No online system can be guaranteed completely secure, but we work to protect information from unauthorized access, misuse, loss, or alteration.

Age Restriction

VectorELab is intended for users who meet the age requirements shown on our website. By using our website, you confirm that you meet the required age threshold to access and purchase research-use materials.

Your Choices

You may request to review, update, or delete certain personal information by contacting us. Some information may be retained where needed for order records, legal obligations, fraud prevention, dispute resolution, or business operations.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date. Continued use of the website after changes are posted means you accept the updated policy.

Contact Us

For privacy-related questions, please contact VectorELab through our Contact Us page.