Returns & Replacement Policy

At Vector E Lab, we handle all research-use products with care, clear documentation, and strict fulfillment standards. Due to the nature of research-use peptides and laboratory materials, we do not accept general product returns once an order has shipped.

This policy explains when we may approve a replacement and what information customers must provide for review.

Vector E Lab products are sold strictly for laboratory research use only. They are not intended for human or animal consumption, medical use, treatment, diagnosis, or personal application.

Because research-use products require careful handling, storage, and documentation, we cannot accept returned products that have left our fulfillment process unless the issue qualifies under this policy.

Vector E Lab may review a replacement request if one of the following issues occurs:

• The product arrives damaged during transit.
• The customer receives the wrong item.
• The order contains a missing item.
• The product has a documented quality concern supported by order details, packaging information, and available evidence.

Approved claims may qualify for a one-time replacement. Vector E Lab does not guarantee refunds for eligible claims unless required by applicable law or approved by our team.

If your order arrives damaged, contact us within 48 hours of delivery.

To review the claim, we require:

• Your order number
• Clear photos of the damaged product
• Clear photos of the outer packaging
• Clear photos of inner packaging and labels
• A short explanation of the issue

We may deny claims that lack photo evidence, proof of purchase, or timely notice.

If you receive the wrong product or believe an item is missing from your order, contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the items received
• Photos of the packing slip, product labels, and packaging
• A short explanation of the issue

Our team will review the order record and shipment details before approving any replacement.

Vector E Lab does not accept returns or replacements for:

• Products opened after delivery
• Products mixed, diluted, transferred, altered, or handled after receipt
• Products stored improperly after delivery
• Products without proof of purchase
• Claims submitted without required photos or documentation
• Change-of-mind purchases
• Dissatisfaction unrelated to documented damage, error, or quality concern
• Orders delayed due to incorrect shipping information provided by the customer

We also cannot accept responsibility for product issues caused by misuse, improper storage, unauthorized handling, or use outside research-only purposes.

Customers may request an order cancellation before shipment. Once an order enters fulfillment or ships, we may not be able to cancel it.

If you need to request cancellation, contact us as soon as possible with your order number.

After receiving your claim, Vector E Lab will review the order details, submitted evidence, and fulfillment record.

Most claims are reviewed within 1–2 business days. If approved, we will provide the next steps for replacement processing.

Replacement approval remains at Vector E Lab's discretion unless applicable law requires otherwise.

Approved replacements are shipped to the original order address unless our team confirms another valid address before processing.

Vector E Lab may request additional information before shipping a replacement if the claim involves address errors, delivery concerns, or incomplete documentation.

Vector E Lab reserves the right to deny claims that appear incomplete, inaccurate, repeated, altered, suspicious, or inconsistent with fulfillment and delivery records.

We may also limit replacement eligibility for repeated claims from the same customer, address, account, or payment method.

To submit a return or replacement claim, contact Vector E Lab support with your order number, photos, and a clear explanation of the issue.

Please submit all claims within 48 hours of delivery so our team can review the issue promptly.

For return or replacement questions, please contact Vector E Lab through our Contact Us page.